FREE SHIPPING WORLDWIDE

SHIPPING & OTHER FAQ'S


Some products which are stocked in warehouses and fulfillment centres in United States, United Kingdom, Russia, Hong Kong, China arrive sooner in the regions closer to that. We still wish to mention maximum delivery times in our above mentioned chart.

For customers in the United States, we work with partners there to ensure a faster delivery and they will arrive in 5 - 15 business days. We still claim a maximum of 2-3 weeks to be on the safer side. For other countries we try to mention average shipping times on product page.

We source unique and adorable products from all over the world and catalogue them for you on www.sugarcoateddecor.com

We partner with global merchants and shipping agents to provide save you money and provide the best possible price. Our focus is to have strong ties with many fulfillment centres across the world so that they reach almost every corner of the world.

Because we ship directly from our partners in these countries, your item may take 2-5 weeks to arrive depending on product & region. Please do not panic if it does not show up immediately, it's on its way :)

 

Do we ship to your country?

A: Yes, we ship to almost every country in the world

Most of our clients are from:

United States, Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Gibraltar, United Kingdom, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Spain, South Korea, Sweden, Switzerland, India.

 To the following countries shipping is unfortunately not available for logistical reasons:

– Bolivia

– Cameroon

– China (mainland)

– Guam

– Guatemala

– Guernsey Island

– Jersey

– Liechtenstein

– Malawi

– Mayotte

– Montenegro

– Palau

– Solomon Islands

– Syria

– The Caroline Islands

– US Minor Outlying Islands

Please note we also can’t ship to military addresses (APO / FPO)

 

WILL I RECEIVE MY TRACKING NUMBER?

Each individual product may be shipped from different fulfillment centres across the globe as our product research team spends time to source for quality yet affordable products. 99% of the time we provide tracking for your products, our company will ensure that you get your order. There are times that some countries do not have that facility and we are not able to give a live tracking number.

Any missing or lost in transit items will be reshipped to you,

FREE OF CHARGE.

To track your order, please use this link: https://global.cainiao.com and enter your tracking code. It offers a comprehensive view of your shipping details.

 

I ORDERED MULTIPLE ITEMS BUT I ONLY RECEIVED ONE/SOME OF THEM. WHY?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items. Since we have multiple fulfillment points across the world, we tend to stock specific quantities at specific locations to save costs. If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive. We take guarantee for all deliveries and if an item is not delivered we replace it FREE OF CHARGE.

The prices shown on the receipts received may be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred. We also tend so do so to save import taxes. Items are marked as gifts.

WHAT IF ORDER IS PENDING AT REGIONAL CUSTOMS?

Customs office of a specific country is completely independent and has its own laws. You should firstly check with customs in your country on how to tackle the problem. We will provide all sorts of supporting documentation to get your order released if held at customs.

If customs for some reason is not able to release your product may be because of wrong details or customer error, it will not be our responsibility .

 

I PLACED AN ORDER BUT I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL. WHAT’S GOING ON?

Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email , please contact our support team at decor.sugarcoated@gmail.com 

 

MAY I MAKE CHANGES TO MY ORDER/ SHIPPING ADDRESS?

We usually try to expedite your order at the earliest. If a change needs to be made to your order, please contact us here ASAP and we will do our best to accommodate that change, BUT we do not make any promises. 

If the item(s) has/have already been shipped from our fulfillment centre, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.

 

TRACKING SHOW’S "RETURNED TO SENDER", WHAT SHOULD I DO?

There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver. 

In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.

Otherwise, we are willing to send you a replacement.

We request you to kindly double check your shipping address before confirming your order.

 

HOW DO WE CONTACT YOU FOR PRESS INQUIRIES?
Send us an email or connect with us on contact us page and we'll get back to you as soon as we can.