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ORDER & PAYMENT FAQ’S


PAYMENT FAQ’S

If you choose a direct payment gateway to complete your purchase, then WordPress stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is DELETED.

WHY COULDN’T I COMPLETE MY ORDER BECAUSE OF ‘ZIP CODE DOES NOT MATCH’ ERROR?

This error typically occurs when the billing address entered does not match what is on file with your financial institution.

Firstly, please attempt your order again with updated billing information. Please be informed that you need to match your billing address correctly to the address which you have registered with your card issuer bank. This includes any formatting associated with applicable unit numbers, as well as requiring a full nine-digit zip code for some verification.

Secondly, be advised that every instance in which this error populates results in a pre-authorization, which will simply fall off and never post to your account. For getting the better support, could you please contact your issuer bank to figure it out.

ORDER FAQ’S

HOW TO PLACE AN ORDER?

1.First of all, visit our store at: WWW.SUGARCOATEDDECOR.COM

2.Choose products that you love, then click “Add to cart” and “Check out”.

3.Then fill in your information and pay.

4.That’s it! Very easy.

HOW CAN I MODIFY MY ORDER?

Please note that we are only able to make change to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email DECOR.SUGARCOATED@gmail.com or contact us on email or contact form within 24 hours after placing your order.

HOW CAN I CANCEL MY ORDER?

You can only cancel your order if your order has not been fulfilled. Please be informed that a management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

STILL NEED HELP?

I HAVE A QUESTION THAT IS NOT ANSWERED IN THESE FAQS. HOW DO I CONTACT YOU?

Please send us an email or contact us on our Contact Us Form we will try our best to answer your query.