FREE 14 DAY RETURN POLICY:
Our policy lasts 14 days. If 14 days have gone by since you have received your order, then, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Items related with hygiene
- Health & personal care products if any
- Baby products
To complete your return, we require a receipt or proof of purchase.To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
MONEY BACK GUARANTEE:
We're so confident you'll love our products, we offer 100% free shipping on most items, and a 100% satisfaction guarantee. We would first try to replace your product and if you are still not satisfied, we will refund you your money. Please do not hesitate to contact us if want us to refund your money or replace your product if:
- If the item you received was broken when received.
- If the item you received is not the same as you ordered.
- If there was any difference in the size or color of the product you received.
- If you do not receive the product or if the product is lost in transit.
SHIPPING ADDRESS FOR RETURNS:
We are located in Candiac, Quebec, Canada J5R 6X4. Kindly mail us for more details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WHAT IF I RECEIVED A DEFECTIVE/ DAMAGED ITEMS?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping. Since we have no control over 3rd party shipping companies but we try our level best to pack it in a manner that the item delivered is secure. However in some rare cases the product may get damaged.
If you received a defective/damaged item, please kindly contact us, tell us about your problem and don’t forget to attach photos/videos which can clearly show the problem.
Our customers come first and we tend to absorb the damage cost to our company.
There are 3 options that we can offer you,
- We send you a replacement .
- Keep the product and we refund 50% of the product cost
- Return the product and we refund the full amount.
Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.
WHAT IF MY GOODS ARE LOST IN TRANSIT?
We will replace your good for FREE.
This does not mean getting stuck at customs because of duty or paperwork. It is not our responsibility if the customs in your country for some reason does not allow you to receive your goods.
WHY WE ARE ABOVE COMPETITION?
100% Legitimate - Many people are still skeptical about ordering online which is totally understandable. They fear the possibility of unsafe practices or dealing with illegal companies. We at SugarCoatedDecor.com can assure you that we do things 100% legitimate! Security is our utmost priority. Your information is absolutely safe and it will never reach another company!
Scam Protection and SSL Encryption - Our online merchant processor provides us with a large amount of credit card fraud prevention services, so you will never have to worry about fraudulent orders. Credit card information is always transmitted in our SSL encrypted format ensuring highest data protection.
The Customer is King - We make sure that the customer service team is able to answer and solve all of your questions and problems if you face any! We make it our number one priority to satisfy our customers in every aspect and make them happy whenever they enter or leave SugarCoatedDecor.com!
Unbeatable Discounts - Since the launch of SugarCoatedDecor.com our customers have been profiting from our amazing discount events. In case you want to buy large quantities of certain products, please contact us at SugarCoatedDecor.com. We may be able to offer you a special pricing in that case.
Versatile Payment Option - Depending on your situation and how you feel, you can choose to pay using your credit card (MasterCard, Visa, AMEX), PayPal, Apple Pay, Google Pay, Shopify Pay or SOFORT bank transfer. Even if you do not have access to the options above, you can still contact us at email@example.com and we will work things out for you!
I HAVE A QUESTION THAT IS NOT ANSWERED IN THIS FAQ. HOW DO I CONTACT YOU?
For more information about Returns, please directly contact us at firstname.lastname@example.org or drop us a message on our Contact Us Form